My saved documents are gone
complete
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Respectable Whisper pink Egret
The Lumin app lost my documents, on which I had taken numerous notes important to my college. When I select the documents already saved in the application, a message simply appears saying that the page was not found and that it no longer exists, giving me the option to return to the documents, and again, when selecting another, the same message appears. I would like this problem to be solved, as it is hindering my performance in classes.
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Working Plum Minnow
Hi, I would like to report an issue with the highlights in my PDF.
I previously highlighted many parts of the document, but recently I noticed that some of my highlights have disappeared while others are still there. The text itself has not disappeared — only the highlights are missing.
I did not intentionally remove these highlights, so I’m not sure what caused this issue. Since only some of the highlights are missing, I’m concerned that restoring an earlier version may cause me to lose other edits and newer highlights.
Could you please investigate whether this might be a syncing, loading, or other technical issue? I would really appreciate it if there is any way to recover the missing highlights without restoring the entire document to an earlier version.
Thank you.
Civic Cruz
updated the status to
complete
Civic Cruz
Hi Respectable Whisper pink Egret our team released a fix for this issue. We're sorry for the inconvenience this has caused. You should now have access to your document again. If the issue persists, please reach out to us via email.
Best regards,
Civic
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Ella James
Hi @Respectable Whisper pink Egret,
Thank you for your post. I'm sorry to hear that you can't access your documents.
Our customer support team would be happy to help with this.
Please contact support@luminpdf.com and we can assist further from there.
Kind regards,
Ella James
Senior Customer Support Specialist.